Shipping Policy

Effective Date: 09/05/2026
Last Updated: 09/05/2026

Who We Are

The Delhi Perfume Co. ("we," "us," or "our") is an independent online retailer of authentic luxury and niche fragrances operating from New Delhi, India. We are a reseller — we do not manufacture or produce any of the perfumes listed on our website. All brand names, trademarks, and product names belong to their respective owners.

Service Region

We currently ship to all serviceable pincodes across India. We do not offer standard international shipping at this time. If your pincode is not serviceable by our courier partners, you will be notified at the time of checkout or shortly after placing your order.

Shipping Charges

We offer free standard shipping on all orders across India — no minimum order value required, no hidden charges.

Order Processing and Dispatch

·       Orders placed on Sundays or public holidays will be processed on the next business day.

·       An email and/or SMS notification with your tracking details will be sent once your order has been dispatched.

Delivery Timeline

Location Type

Estimated Delivery Time

Metro cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune)

3–7 business days

Tier 2 and Tier 3 cities

4–7 business days

Remote / rural pincodes

5–7 business days

 

These are estimated timelines provided by our courier partners and are not guaranteed. Delays may occur due to public holidays, adverse weather conditions, courier backlogs, or other unforeseen circumstances. The Delhi Perfume Co. is not liable for delays caused by third-party courier partners.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email and/or SMS. You can use this tracking number on the courier partner's website to monitor the status of your shipment.

Delayed or Undeliverable Shipments

If a shipment cannot be delivered after the courier partner has made reasonable delivery attempts and the parcel is returned to our origin facility, we will notify you. Upon your request, we can re-dispatch the order; however, a re-shipping charge of ₹499 will apply to cover the additional logistics cost. We will not re-dispatch until this charge is confirmed and paid. If you prefer not to have the order re-dispatched, a refund will be processed as per our Refund Policy.

Damaged Parcels in Transit

If you receive a parcel that appears visibly damaged or tampered with:

·       Do not accept the delivery if the outer packaging is severely damaged.

·       If accepted, document the damage with clear photos and/or an unboxing video immediately.

·       Contact us at support@thedelhiperfumeco.in or WhatsApp +91 8929799450 within 7 days of delivery with your order ID and evidence.

·       All damage claims will be handled in accordance with our Return and Refund Policy.

 

Shipping Partners
We ship all orders across India through trusted logistics partners including Delhivery, Shiprocket, and DTDC. Carrier assignment is based on your delivery PIN code and may vary by order.

PIN Code Serviceability
We deliver to all serviceable PIN codes across India. You can verify delivery availability by entering your PIN code on the product page before checkout.

Failed Delivery / Return to Origin (RTO)
If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the parcel, the order will be returned to our warehouse. In such cases, re-delivery may incur an additional shipping charge. We are not liable for delays caused by incorrect address details provided at checkout.

Tracking Your Order
A tracking number will be shared via email and/or SMS within 24 hours of dispatch. Tracking may take up to 24 hours to activate after the link is sent.

Contact for Shipping Queries

Email: support@thedelhiperfumeco.in
WhatsApp / Phone: +91 8929799450
Support Hours: Monday to Saturday, 9:00 AM – 9:00 PM IST